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Jeff Senne's Work with the Financial Services World

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Specializing in culture change in financial institutions since 1982, The Senné Group has conducted customized leadership, total quality service, TQM, sales and sales management training programs for such clients as:

• American Savings Bank
• Barclays Bank
• Centennial Bank
• Farmers & Merchants Bank
• HAPO Federal Credit Union
• Mid-State Bank
• Mineral King National Bank
• Modesto Banking Company
• Pacific Western Bank
• Pacific IBM Employees Credit Union
• River City Bank
• SAFE Federal Credit Union
• Southwest Bank
• Sunwest Bank
• Texas State Bank
• TransWorld Bank
• Union Safe Deposit Bank
• Wells Fargo
• West One Bank

Some of Jeff's speaking topics are

• "Bouncing Back! by Building a Quality Driven, High Performance Sales Culture"
• "The Role of Leadership in Total Quality Management"
• "Quality Sales Leadership for Tough Economic Times."

A partial list of the Jeff's speaking clients include

• Arizona Bankers Association
• Bank Marketing Association
• Canadian Credit Union Central
• Colorado Credit Union League
• Credit Union Executives Society
• CUNA
• Financial Institutions Marketing Association
• Georgia Bankers Association
• Independent Bankers Association of America
• Institute of Financial Education
• Nebraska Credit Union League
• New Jersey Council of Savings Institutions
• Ohio Bankers Association
• Tennessee Credit Union League
• Twenty-Fourth Annual Symposium of Independent Bank Directors
• Washington Credit Union LeagueWestern Independent Bankers

Selected Comments from bank participants who have attended Jeff Senné's various Sales Culture Transition Training Courses:

"Very good - I'm not much for meetings unless they keep me thinking - This did!"

--Ken Olds, Vice President & Branch Manager; Farmers & Merchants Bank

"Excellent way to get people to feel at ease in sales environment - I truly believe that this training in sales is what F & M Bank needs to move into the 21st Century."

--Don Fraser, Senior Vice President; Farmers & Merchants Bank

"I appreciate your style & ability to demonstrate as well as verbalize these concepts - an excellent needs oriented, tailored to our bank, can be delivered to many different employee levels sales leadership program."

--Brent Chaney, Senior Vice President & Branch Administrator; Centennial Bank

"A down to earth, practical management-oriented interactive course designed to deliver results!"

--Jim Mealey, Executive Vice President; Centennial Bank

"Excellent step by step, information to allow success both by a person new to calling or a veteran - will give any participant the tools to be an effective seller."

--Joe Griffen, Vice President & Branch Manager; Farmers & Merchants Bank

"This is one of the best overall training seminars I have attended."

--Jack Olson, Senior Vice President & CFO; Farmers & Merchants Bank

"One of the best. Active participation convinced all of us that we can be a salesperson for the bank."

--Lee Thomas, Vice President; Union Safe Deposit Bank

"Informative, exciting, enjoyable, entertaining and above all creative!"

--Lori Masadinati, Customer Service Manager; Farmers & Merchants Bank

"A great refresher course of strategies and methods of sales."

--Newt Wakeman, Executive Vice President and Branch Manager; Farmers & Merchants Bank

"Thank you so much for your participation in our Twenty-Fourth Annual Symposium for Independent Bank Directors - Your presentation was timely, informative and contributed greatly to the success of this years event."

--Carrol Pruett, President; Mid-State Bank

"I enjoyed your relaxed style and personal approach - the updated ideas on sales training techniques and your not a 'typical salesman approach!"

--Ray Graetz, Executive Vice President; Union Safe Deposit Bank

"There is not a day that goes by and I don't use one of the sales suggestions from your course."

--Stephanie Connell-Powell, Vice President & Branch Manager; Centennial Bank

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Do you want to:

For a FREE consultation contact Jeff Senné at:

Jeff Senné, CEO
The Expertise Center, LLC
862 Sir Francis Drake Blvd. #283
San Anselmo, CA 94960

(415) 328-1735 cell
(415) 456-1835 fax